You should expect to receive your goods within five (5) to ten (10) working days in Nairobi after your goods leave our U.S or Europe warehouse. After your goods arrive, we’ll call or SMS you informing you of the same. If you experience delays in receiving your goods, contact us immediately and we will help to confirm the status of your goods. Please note that it is important to order goods for special occasions such as Christmas, Easter, Father’s Day or Mother’s Day, Weddings and Birthdays well ahead of time (At least 3 weeks earlier) this is because delays sometimes do occur as a result of uncontrollable circumstances such as bad weather, increased volumes (e.g. around the holidays) or inefficiencies at the port of entry or Acts of God.